Ask Dr.PDF

Most common questions

• Do I need an account to use the tools?

  No. Use any tool straight away without signing up. We ask you to sign in (with Google or e-mail) only to download the result of an AI tool, and the files you worked on move to your account automatically.

• How much does it cost?

  Tools that need no AI are free, with a small mark that 1 point or any plan removes. AI tools use points. One document is 2 SAR (about $0.53) and the monthly plan 19.99 SAR (about $5.33, 200 points). Our prices are lower than similar sites — see the pricing page.

• When are points taken?

  Only at the first download of a job's result. Downloading the same file again is free, and a job that fails costs nothing.

• How many points does each tool take?

  By what it costs to run: page and picture tools 1 point, compression and Office conversion 2, PDF to Word and scanned text 3, and the AI tools (translation, summary, redaction) 4. The cost is written on every tool.

• Do I get free points?

  Yes — every new account starts with 5 points as a gift, enough to try several tools.

• Are my files safe?

  Yes. Your files are in private storage nobody else can reach, download links work for one minute only, and files are deleted from our servers automatically within two days at most. We never share your files.

• When are my files deleted?

  Automatically after processing, within two days at most. Download your result and keep it — we cannot recover it after deletion.

• Do points expire?

  Gift points and «one document» points never expire. Plan points (day, week, month, year) are used until the plan ends; buying a plan before another ends adds the points left and extends the time.

• Does the plan renew automatically?

  No. Every plan is a single payment with no automatic renewal, so there is nothing to cancel.

• How can I pay?

  Securely through Moyasar: mada, Apple Pay and credit cards.

• I paid but the points did not appear — what now?

  Points usually appear within seconds of returning from the payment page. If not, refresh the page; if it persists, e-mail us (address at the bottom of the page) with the payment number.

• What is the largest file I can use?

  Up to 100 MB per file, and up to 50 files in one job.

• Do you support Arabic?

  Yes. The tools work with Arabic and English files, including reading text from scans and translating between the two.

• How do I convert a PDF to Word?

  Open «Tools», choose «PDF to Word», add your file and press the button. It works with scanned files too.

• How do I make a PDF smaller?

  Choose «Compress PDF» on the tools page and pick a level. Medium keeps the quality and shrinks the file a lot.

• A job failed — what should I do?

  Nothing is taken for a failed job. Try again, and make sure the file is not password-protected. If it keeps failing, e-mail us (address at the bottom of the page).

• Is there a limit on how many jobs I can run?

  Without an account: up to 8 jobs an hour. With an account: up to 30 an hour. This protects the service from abuse and keeps it fast for everyone.

Didn't find it? E-mail us at support@drpdf.app · Pricing