Official letters
Complaint letter template (US)
A general template under US law. Laws differ from state to state, so check it against your state's law or with a lawyer licensed there. We are not a law firm and do not give legal advice.
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Preview — US standard
Complaint Letter
Your Name
Your Address
Your Email or Phone
Date: Letter Date
To: Name or Title, such as Customer Relations Manager
Company Name
Company Address
Re: Account, Order or Invoice Number - Short Subject
Dear Recipient Name:
I am writing to complain about Product or Service that I Bought or Received on Purchase or Service Date at Location or Website, order or account number Order or Account Number.
The Problem
What Went Wrong, with Dates, Names of Staff Spoken To and Steps Already Taken
What I Ask You to Do
To resolve this, I ask that you Requested Remedy, such as a Full Refund of $___, a Replacement, a Repair or a Corrected Bill by Response Deadline.
Copies of my Supporting Documents, such as Receipt, Warranty, Contract and Photos are enclosed. Please keep these for your records; I have kept the originals.
Next Steps
If I do not hear from you by that date, I may Next Step, such as a Card Dispute, a Complaint to the State Attorney General, or Small Claims Court.
I have been a customer since Customer Since, and I hope we can settle this fairly.
Sincerely,
Your Signature
Your Printed Name