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Online shop return and exchange policy template (US)
A general template under US law. Laws differ from state to state, so check it against your state's law or with a lawyer licensed there. We are not a law firm and do not give legal advice.
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Preview — US standard
Return and Refund Policy
Last updated: Last Updated Date
This policy applies to purchases from Business Name through Store or Website.
Returns
You may return most items within Return Days days of delivery, for a refund or exchange. Items must be unused, in their original packaging, with proof of purchase.
Items We Cannot Take Back
Unless they arrive damaged or defective, we cannot accept returns of: Non-Returnable Items, such as Final Sale, Personal Care and Custom Items.
How to Return
Contact Returns Email or Phone with your order number, and follow the instructions we send. Return shipping is paid by Who Pays Return Shipping. Items damaged or wrong when delivered are returned at our cost.
Refunds
After we receive and inspect the item, we will tell you the result and refund the original payment method within Refund Days days. Original shipping fees are Refundable or Not Refundable. A restocking fee of Restocking Fee or None applies to Items Subject to Restocking Fee or None.
Damaged or Defective Items
Tell us within Damage Report Days days of delivery, with a photo if you can, and we will replace the item or refund it.
Digital Products and Services
Refund Terms for Digital Products and Services or Not Applicable
Your Legal Rights
This policy does not limit any right the law gives you, including implied warranty rights and cancellation rights for certain sales, such as under the FTC Cooling-Off Rule. Some states require a store to post its return policy where customers can see it, and treat it differently if it does not.
Contact Us
Business Name, Business Address, Returns Email or Phone.