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Complaint to a service provider template (US)
A general template under US law. Laws differ from state to state, so check it against your state's law or with a lawyer licensed there. We are not a law firm and do not give legal advice.
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Preview — US standard
Complaint to a Service Provider
Your Name
Your Address
Your Email or Phone
Account or customer number: Account Number
Date: Letter Date
To: Company Name
Attn: Customer Relations or Complaints Department
Company Address or Email
Re: Complaint about Service Concerned
Dear Sir or Madam:
I am writing to complain about the service I received from Company Name.
What Happened
Description of the Problem, with Dates, Places and Names of Staff if Known
Effect on Me
How the Problem Affected You, including any costs
Steps Already Taken
Earlier Contacts, Reference Numbers and Responses
What I Ask
To resolve this, I ask that you: Requested Resolution, such as a refund of a given amount, a credit, a repair or a replacement, by Response Deadline.
Copies of relevant records are enclosed: Enclosed Documents.
If I do not receive a satisfactory response by that date, I may take this matter to Next Step, such as the state public utility commission, state attorney general consumer protection office, licensing board or Better Business Bureau.
Thank you for your attention. I look forward to your reply.
Sincerely,
Your Signature
Your Printed Name