Customer Service Representative resume and CV example

Give daily ticket volume, customer satisfaction and resolution time; they are how this job is measured.

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Lama Alshammari

Customer Service Representative

Phone: 05XXXXXXXXEmail: lama@example.comCity: Riyadh

Professional Summary

Customer service representative with 4 years in contact centres, handling complaints calmly and solving most at first contact, in Arabic and English.

Work Experience

Senior Customer Service Agent

Fast Connect Co. – Riyadh

2022 – Present

Handled 70 requests a day with 94% customer satisfaction
Solved 85% of requests at first contact
Trained new agents on the ticketing system

Call Centre Agent

Support Centre – Riyadh

2020 – 2022

Answered calls and logged complaints
Followed up cases with the departments concerned

Education

Diploma in Office Administration

Riyadh Technical College

2018 – 2020

Skills

Complaint handling • Communication • Ticketing and CRM systems • Problem solving • Fast typing • English

Certifications

Professional Customer Service – Technical and Vocational Training Corporation, 2021

Languages

Arabic – Native
English – Good

An example: the person, employers and numbers are made up.

A summary you can adapt

Customer service representative with 4 years in contact centres, handling complaints calmly and solving most at first contact, in Arabic and English.

Skills to list

Complaint handling
Communication
Ticketing and CRM systems
Problem solving
Fast typing
English

Achievement lines

Handled 70 requests a day with 94% customer satisfaction
Solved 85% of requests at first contact
Trained new agents on the ticketing system
Answered calls and logged complaints
Followed up cases with the departments concerned

Applying in the United States? Keep to one or two pages, and leave out your photo, date of birth and nationality, which US resumes do not normally include. Choose US Letter paper in the builder. Licences and certificates named in this example are Saudi ones; list the ones that apply where you are applying.

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