IT Support Technician resume and CV example

Give the devices and users you support, ticket resolution time and the systems you administer.

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Nasser Alanazi

IT Support Technician

Phone: 05XXXXXXXXEmail: nasser@example.comCity: Dammam

Professional Summary

IT support technician with 5 years maintaining devices, networks and user accounts, solving problems fast and explaining them simply.

Skills

Hardware maintenance
Windows and Microsoft 365
Active Directory
Networking
Ticketing systems
Basic information security

Work Experience

IT Support Technician

Advanced Networks Co. – Dammam

2021 – Present

Supported 350 users and closed 90% of tickets within a day
Managed accounts in Active Directory
Prepared 120 devices in one upgrade project

Help Desk Assistant

Computer Est. – Dammam

2019 – 2021

Maintained computers and printers
Installed and updated software

Education

Diploma in Computer Support

Dammam Technical College

2017 – 2019

Certifications

CompTIA A+ – CompTIA, 2022

Languages

Arabic – Native
English – Good

An example: the person, employers and numbers are made up.

A summary you can adapt

IT support technician with 5 years maintaining devices, networks and user accounts, solving problems fast and explaining them simply.

Skills to list

Hardware maintenance
Windows and Microsoft 365
Active Directory
Networking
Ticketing systems
Basic information security

Achievement lines

Supported 350 users and closed 90% of tickets within a day
Managed accounts in Active Directory
Prepared 120 devices in one upgrade project
Maintained computers and printers
Installed and updated software

Applying in the United States? Keep to one or two pages, and leave out your photo, date of birth and nationality, which US resumes do not normally include. Choose US Letter paper in the builder. Licences and certificates named in this example are Saudi ones; list the ones that apply where you are applying.

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