Quality, safety & admin
Customer complaints log template
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Preview — Organised table
Customer Complaint Log
Date: Date
Details
| Item | Details |
| --- | --- |
| Branch or Department | Branch or Department |
| Period | Period |
| Log Owner | Log Owner |
Complaints
| No. | Date | Customer | Complaint | Action | Closed On | Customer Satisfied |
| --- | --- | --- | --- | --- | --- | --- |
| 1 | Date 1 | Customer 1 | Complaint 1 | Action 1 | Closed On 1 | Customer Satisfied 1 |
| 2 | Date 2 | Customer 2 | Complaint 2 | Action 2 | Closed On 2 | Customer Satisfied 2 |
| 3 | Date 3 | Customer 3 | Complaint 3 | Action 3 | Closed On 3 | Customer Satisfied 3 |
| 4 | Date 4 | Customer 4 | Complaint 4 | Action 4 | Closed On 4 | Customer Satisfied 4 |
| 5 | Date 5 | Customer 5 | Complaint 5 | Action 5 | Closed On 5 | Customer Satisfied 5 |
| 6 | Date 6 | Customer 6 | Complaint 6 | Action 6 | Closed On 6 | Customer Satisfied 6 |
| 7 | Date 7 | Customer 7 | Complaint 7 | Action 7 | Closed On 7 | Customer Satisfied 7 |
| 8 | Date 8 | Customer 8 | Complaint 8 | Action 8 | Closed On 8 | Customer Satisfied 8 |
| 9 | Date 9 | Customer 9 | Complaint 9 | Action 9 | Closed On 9 | Customer Satisfied 9 |
| 10 | Date 10 | Customer 10 | Complaint 10 | Action 10 | Closed On 10 | Customer Satisfied 10 |
Summary
| Item | Details |
| --- | --- |
| Number of Complaints | Number of Complaints |
| Closed | Closed |
| Average Time to Resolve | Average Time to Resolve |
| Most Common Cause | Most Common Cause |
Quality Officer: Quality Officer
Signature: Signature