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Online shop return and exchange policy template
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Return and Exchange Policy
Date: Date
Store Name policy under the E-Commerce Law and consumer protection rules.
Time limits
| Item | Details |
| --- | --- |
| Returns Within | Returns Within: days of delivery |
| Exchanges Within | Exchanges Within: days of delivery |
Conditions
• The item must be in original condition with the invoice.
• Not covered: Exclusions: personal, custom-made, consumable items.
• Faulty or wrong items are exchanged or refunded free.
Fees and refunds
| Item | Details |
| --- | --- |
| Return Shipping Fee | Return Shipping Fee |
| Refund Method | Refund Method |
| Refund Time | Refund Time |
How to ask
| Item | Details |
| --- | --- |
| Request Channel | Request Channel |
| Contact Number | Contact Number |
Store: Store Name